Privacy Policy

Commitment to Visitor Privacy

Custom Boxes Wholesale is committed to maintaining the privacy of all website visitors and customers. By visiting or using our website, you accept the privacy practices described on this page. These practices apply to everyone who visits our website, submits an enquiry, requests a quotation, or places an order with us.

We take privacy seriously and work to protect customer information in line with applicable laws and responsible business standards. Any information collected for customer support, quotations, shipping, or order processing is treated confidentially and is not shared, disclosed, or sold to unrelated third parties. We use customer information only where it is needed to support our services, fulfil orders, or communicate with customers.

Visitors Under 13

Custom Boxes Wholesale does not intentionally collect personal information from children under the age of 13. Our website, products, and services are structured for business and commercial use rather than children. If any such information is identified, it should be reported to us so it can be reviewed appropriately.

Disclosure of Customer Information

Customer information may be shared only where it is reasonably required to provide services connected to your order or enquiry. This may include banking systems used to process payments and shipping services used to deliver orders.

While we do not routinely disclose personal information, we may provide information if legally required to do so, or where disclosure is necessary to protect our business interests, our website, or our visitors. This may include compliance with court orders, judicial proceedings, lawful requests, or other legal processes where disclosure is reasonably required.

Information Collection & Use

When visitors browse our website, technical information may be collected through website domains, hosting systems, and server logs. This can include information such as IP address, browser name and version, operating system data, cookies, and date or time of visit. These logs help us monitor website activity and maintain the site effectively. Email addresses are not stored inside these general log files.

When a customer places an order, requests packaging support, or submits information through our website, the details they provide may include email address, delivery address, phone number, and other information relevant to their enquiry or order. Customers may also provide payment-related information where a transaction is being processed. By sharing this information, the user understands that it may need to be used with service providers such as payment systems, banking institutions, or shipping companies in order to complete the transaction and fulfil the order.

We only use the information a customer provides to support the services requested. Users control what they choose to submit and may update information where appropriate.

Security of Your Information

Protecting customer information is a priority for Custom Boxes Wholesale. We and our service providers aim to keep customer data confidential and protected. Our website uses SSL, Secure Socket Layer technology, which helps encrypt data sent and received over the internet.

Even with recognised security systems in place, no method of online transmission or digital storage can be guaranteed as completely secure. For that reason, while we take reasonable precautions and apply practical safeguards, we cannot guarantee absolute security for every transmission or storage process.

Cookies

Custom Boxes Wholesale uses cookies to improve the browsing experience for visitors and customers. Cookies help the website recognise visitors, measure activity, and support features that make website use more convenient and relevant.

Cookies may be used to track general website activity, understand how visitors interact with the website, and help distinguish individual visits. Users can usually manage or disable cookies through browser settings. If cookies are disabled, the website may still be accessible, but some features or functions may not work as intended.

CPP & External Links

We do not provide customer information to outside parties except where it is necessary for order shipping, customer support, or service-related communication. Customer information is not intended to be used casually for unrelated third-party marketing.

Our website may include links to other websites for convenience or reference. Please note that Custom Boxes Wholesale is not responsible for the privacy practices, content, or policies of third-party websites. Once you leave our website and visit another platform, you should review that website’s privacy policy before sharing any personal information. The privacy policy on this page applies only to information collected through our website.

Changes in Privacy Policy

Privacy practices may be updated from time to time where required by business, technical, or legal changes. Updates may be made directly on this page. For that reason, users should review this Privacy Policy regularly to stay informed about how information is handled.

If a future update results in customer information being used in a way that was not stated when it was originally collected, we may contact the user where appropriate to seek a decision on that change.