Frequently Asked Questions (FAQS)
Once you are ready to place an order, contact us through a live chat forum on our website. You can also email us at sales@customboxeswholesale.co.uk or call us at (+44) 744144-1755 and provide details about your order requirements. Once we are provided with the requirements for your order, one of our customer service representatives will contact you and give you a project quote to review. The customer representative will guide you about any design, artwork, or dimensions queries. After that, we will confirm your order details and send you an invoice to confirm your order and send it into production.
Yes, definitely. If you want us to design custom boxes upon your specific requirements, you will have to contact our designers and provide them with your particular artwork. Our company has a professional staff of designers who are specialized in every kind of customized printing and who will help you to bring your ideas into reality. We are committed to providing quality products, so we offer you 100% free custom design services.
Yes, we provide a facility for printing your custom designs on two sides of the box. We can print your given artwork on the inside and outside of the boxes on your requirements. But there will be additional charges for double-sided artwork printing. For further queries, you can discuss them with our customer service representative.
Professionally, businesses rule that the larger the order quantity is, the more cost-efficient the price is. Therefore, if the number of boxes increases, the price per unit will automatically decrease. But the pricing also depends on the boxes’ dimensions, style, ink coverage, and materials.
Custom Boxes Wholesale is a manufacturer of custom printed packaging boxes that provides custom printing at the most reasonable prices. Our professional team gives their 100% to maintain the reputation of the company as the most cost-efficient packaging company.
Our company always ensures that you go check your product sample and satisfy that you are getting the product according to your requirements. For your confirmation, we will provide you with a 2D and 3d mockup of your ordered boxes before sending them for production. It means that you will have access to every detail of the design, and if you need any modifications, our designers will adjust them without additional charges.
The Custom Boxes Wholesale always makes sure to do timely delivery. When the final approval of your order is done, orders are delivered in 8 to 10 business days, but if orders are processed in big machines and they need PMS colors, corrugation, Spot UV, or embossing, then it will take a few more days to deliver packaging orders.
Yes, the foremost priority of our company is to provide packaging to our eco-friendly clients. We prefer to use raw materials which don’t negatively affect the environment. Our professional staff is taking a great part in making the environment healthy. It also helps in building a strong relationship with customers.
Undoubtedly, you can apply for urgent delivery if you want expedited order. The urgent delivery takes 6 to 8 business days. It might cost you additional charges. For queries regarding expedited orders, you can contact our customer service representative. He will guide you with every question you have regarding your order.
Our company mainly accepts payments in pounds. We accept order payment through several methods, which include VISA, MasterCard, American Express, Discover, PayPal, and Transfer Wise. Although, our company has the right to stop accepting payment from any method.
You don’t need to worry about the data you have shared with us for order processing. All the personal information you have shared Is secure. We and our third-party services that access sensitive information use SSL technology to encrypt all the information you submit, e.g., email addresses, banking details, or personal information. This way, your data is highly secured with SSL software.
First of all, you will surely get a confirmation email. If you have not received then kindly check the spam folder. If still you haven’t received, check that you have given us the right email, and if the email is correct, contact our sales representative or email us at sales@customboxeswholesale.co.uk.
If you want any modifications or changes in the custom order, you can contact us to make these changes. But this will cost you additional charges for making changes. Our billing staff will contact you and ask you to pay extra charges. After that, you can have changes to the custom packaging order.
