Frequently Asked Questions
Find quick answers about custom packaging, order flow, design support, delivery timelines, artwork, and payment. This page is built to help brands move faster with fewer questions left hanging.
Orders & Pricing
Placing an order is simple. You can reach us via live chat on our website, email us at
sales@customboxeswholesale.co.uk
or call (+44) 741152 3056 with your packaging requirements.
Once we review your details, our team will provide a tailored quote and guide you through sizes, artwork, and specifications. After confirmation, we issue an invoice and move your order into production.
Yes, in most cases bulk orders are more cost-effective. As the quantity increases, the price per unit decreases.
However, final pricing depends on box size, materials, printing, and finishes. You can contact us via our
contact page to get an exact quote.
No, we do not enforce strict minimums. However, pricing is more cost-effective at higher quantities.
Yes, simply share your box size, style, quantity, and printing requirements, and we will provide a detailed quote.
No, all costs including printing, finishing, and delivery are clearly mentioned upfront.
No, we do not charge for die plates or standard setup in most cases.
Custom Packaging
Yes, all our packaging is made-to-order based on your exact size, style, and design needs.
Yes, we offer inside and outside printing depending on your design requirements.
Absolutely. We provide a digital mockup or 3D preview for approval before production begins.
Yes, our team can help refine or create your packaging design if needed.
We offer cardboard, kraft, rigid, black kraft, and bux board depending on your packaging needs.
Yes, we can provide physical samples so you can check quality, size, and finish.
Yes, we offer mailer boxes, tuck boxes, rigid boxes, sleeves, display boxes, and more.
Delivery & Shipping
Production usually takes 8–10 business days after final design approval, followed by delivery depending on your location. Orders with special finishes such as embossing, Spot UV, or PMS colours may take slightly longer.
Yes, we offer expedited production for urgent orders. With priority service, delivery can be completed within 6 to 8 business days, depending on your requirements. Additional charges may apply.
Yes, we offer free delivery within the UK on most orders.
Yes, we can arrange international shipping if required.
Yes, tracking information is shared once your order is dispatched.
Our team will inform you in advance and provide updated timelines if any delay occurs.
Payments
We accept payments in GBP via multiple methods including:
Visa
MasterCard
American Express
PayPal
Bank Transfer
For payment-related queries, feel free to contact us through our
support team
Yes, orders are processed after payment confirmation.
Yes, all transactions are handled through secure payment systems.
Yes, a full invoice is provided for every order.
Sustainability
Yes, we offer eco-friendly packaging solutions using responsibly sourced materials. Our aim is to reduce environmental impact while maintaining high packaging quality.
We use eco-friendly inks wherever possible.
Yes, we can design packaging using recyclable materials based on your preference.
Yes, kraft packaging is one of our most popular eco-friendly choices.
Security & Support
Yes, your data is protected using SSL encryption. All personal and payment information is securely processed through trusted systems.
First, check your spam or junk folder. If you still cannot find it, please contact us at
sales@customboxeswholesale.co.uk
or visit our contact page.
Yes, changes can be requested before production begins. Depending on the stage of your order, additional charges may apply.
You can reach us via email, phone, or live chat on our website.
Contact us immediately, and our team will resolve the issue as quickly as possible.
Yes, we stay in touch even after delivery to ensure everything meets your expectations.